Refund Policy

Orders

As our cookies are baked fresh to order, we're unable to offer refunds or exchanges for change-of-mind purchases.

Please also note that we're unable to offer refunds or replacements in the following situations:

An incorrect or incomplete shipping address was provided at checkout
Delivery was attempted multiple times and the order was not collected, resulting in the parcel being returned to us

If you receive an incorrect or faulty item, please contact us so we can help. To assess your claim:

A clear photo of the issue is required
Items must be uneaten, in the same condition as received, and in the original packaging
Without a photo, we're unable to assess or process the claim

To complete a return request, please include your order number and photo evidence.

To start a return or report an issue, contact us at hello@jinnibakehouse.com

We understand that plans can change, and we're happy to help where possible.

Orders can be cancelled or modified for a full refund before baking begins.

Once baking has started, we're unable to make changes or cancellations.

If you need to update or cancel your order, please contact us as soon as possible.