Privacy Policy

This explains how we collect, use, and protect your personal information when you use our website, place orders, or submit reviews.

What we collect

  • Contact details you provide (name, email, phone) when ordering or submitting a review.
  • Order details (items, amounts, delivery info, payment method).
  • Basic website usage data (device/browser info, IP address) for security and analytics.
  • Review submissions and any photos you upload.

How we use your data

  • Process and deliver your orders, provide customer support, and send confirmations/updates.
  • Verify and moderate reviews.
  • Operate, secure, and improve our website and services (including debugging and analytics).
  • Send service messages; marketing only if you opt in (you can opt out anytime).

Sharing

  • With service providers who help us run the site and fulfill orders (e.g., hosting, payments, email/SMS notifications).
  • With authorities if required by law or to protect our rights and users.
  • We do not sell your personal information.

Retention

  • We keep personal information only as long as needed for the purposes above (orders, legal/accounting, security, review verification/moderation).
  • When no longer needed, we delete or de-identify it where reasonably practicable.

Your choices

  • You can opt out of marketing communications via the unsubscribe link or by contacting us.
  • You can request access, correction, or deletion of your personal information (subject to legal/operational limits).
  • You can choose not to submit photos or a review; essential data may be required to complete an order.

Cookies & tracking

  • We use cookies for website analytics to understand how visitors use our site.
  • You can control cookies in your browser settings.

Security

  • We use reasonable technical and organizational measures to protect your data, including encryption in transit and access controls.
  • Please use a strong, unique email account password and contact us if you suspect misuse.

International transfers

  • Some service providers may process data outside Australia. We use reputable providers with appropriate safeguards.

How to contact us

Email us at hello@jinnibakehouse.com for privacy questions or requests. We may need to verify your identity before acting on a request.