Privacy Policy

This explains how we collect, use, and protect your personal information when you use our website, place orders, or submit reviews.

What we collect

Contact details you provide (name, email, phone) when ordering or submitting a review.
Order details (items, amounts, delivery info, payment method).
Account information if you create an account.
Profile details you save for faster checkout.
Loyalty data: points balance, transaction history, and reward redemptions.
Basic website usage data (device/browser info, IP address) for security and analytics.
Review submissions and any photos you upload.

Process and deliver your orders, provide customer support, and send confirmations/updates.
Manage your account, authenticate your identity, and save your checkout preferences.
Operate our loyalty programme — track points earned from orders, process reward redemptions, and display your activity history.
Link previous guest orders to your account when you sign up with the same email address.
Verify and moderate reviews.
Operate, secure, and improve our website and services (including debugging and analytics).
Send service messages; marketing only if you opt in (you can opt out anytime).

With service providers who help us run the site and fulfill orders (e.g., hosting, payments, email/SMS notifications).
With authorities if required by law or to protect our rights and users.
We do not sell your personal information.

We keep personal information only as long as needed for the purposes above (orders, legal/accounting, security, review verification/moderation).
Loyalty transaction records are retained as a permanent ledger for programme integrity and dispute resolution, even if your account is closed.
When no longer needed, we delete or de-identify it where reasonably practicable.

You can opt out of marketing communications via the unsubscribe link or by contacting us.
You can request access, correction, or deletion of your personal information (subject to legal/operational limits).
You can choose not to submit photos or a review; essential data may be required to complete an order.
You can close your account by contacting us. We will delete your profile data, but may retain order and loyalty records as required for legal, accounting, or programme integrity purposes.
Loyalty points have no cash value and cannot be transferred. Points are forfeited on account closure.

We use reasonable technical and organizational measures to protect your data, including encryption in transit and access controls.
Please use a strong, unique email account password and contact us if you suspect misuse.

Some service providers may process data outside Australia. We use reputable providers with appropriate safeguards.

How to contact us

Email us at hello@jinnibakehouse.com for privacy questions or requests. We may need to verify your identity before acting on a request.