Question 1

How long do the cookies stay fresh?

Accepted Answer

Our cookies are baked fresh and contain no preservatives. Once cooled, they're heat sealed to lock in freshness. They stay fresh at room temperature for up to 2 weeks. For the best taste and texture, we recommend enjoying them within 7 days.

Question 2

How should I store my cookies?

Accepted Answer

Store cookies in a cool, dry place at room temperature. For longer storage, cookies can be frozen for up to 4 weeks. When reheating frozen cookies, thaw at room temperature before warming.

Question 3

Do you offer gluten free, halal & vegan products?

Accepted Answer

At the moment, we do not offer gluten-free, halal, or vegan cookies. These options are something we are actively working on and hope to introduce in the future!

Question 4

Will my cookies look exactly like the photos?

Accepted Answer

Our cookies are handmade and baked fresh to order, so no two cookies will ever look exactly the same. We always use the same ingredients and recipes, but slight variations in shape, size, or appearance may occur, this is part of what makes handmade cookies special! ✨

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor.

Question 6

Can I modify or cancel my order?

Accepted Answer

You can cancel your order for a full refund before we begin baking. Once baking has started, we can't make changes or cancellations. Please contact us as soon as possible if you need to make changes.

Question 7

What if my order arrives damaged?

Accepted Answer

We're sorry to hear that! Please email us within 48 hours of delivery with your order number and photos of the damage. We'll arrange a replacement or refund.

Question 8

Can I return cookies if I change my mind?

Accepted Answer

Due to the nature of our products, we're unable to accept returns or exchanges for change-of-mind reasons. All cookies are baked fresh to order, so please choose carefully before placing your order.

Question 9

How long do refunds take?

Accepted Answer

Approved refunds are processed to your original payment method within 5-10 business days, depending on your bank.

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